Warranty Policy for
LivingWaters™ Water Treatment Systems
Your new LivingWaters™ Water
Treatment System has been built with advanced technology, quality
materials, and detailed workmanship. When properly installed and
maintained, it will provide you many years of trouble-free service.
90-Day, Money-Back Guarantee: Conscious Living Systems, Inc. and/or
its authorized dealers, upon request by the purchaser, will refund
the full purchase price of a standard Point-Of-Use LivingWaters™
product for up to 90 days from date of purchase, provided the
product has been properly installed and maintained, and has not be
subject to modification, freezing, over-tightening, damage, abuse, or
peril of any kind.
What Is Covered:
This warranty issued herein covers
any defects in materials or workmanship, with the exceptions listed
below. It is valid so long as the LivingWaters™ system: Was
purchased from an authorized LivingWaters™ dealer; Is returned
with the original proof of purchase; Has been properly installed and
maintained, and has not been modified, over-tightened, frozen,
damaged, or abused in any way; Has been used for water filtration
purposes only, and has not been exposed to environmental conditions,
water contamination, or water pressures and/or temperatures
exceeding design capacity; Is used, when necessary, in conjunction
with recommended accessories. (Some water situations require the use
of special filtration, softening, or treatment equipment with the
LivingWaters™ water treatment system. These accessories must be
properly installed and maintained to validate the LivingWaters™System
warranty.) In the event the water supply being processed through
this product contains bacterial iron, algae, sulfur, tannins,
organic matter or other unusual substances, then unless the system
is represented as being capable of handling these substances in the
system design specifications, other special treatment of the water
supply must be used to remove these substances before they enter
this product. Otherwise, Conscious Living Systems, Inc., shall have
no obligations under this warranty.
How Long Coverage Lasts
Filtration Media and Replaceable
Filter Cartridges: Conscious Living Systems, Inc. will replace any
cartridge and/or media found to be defective in material or
workmanship within 30 days of delivery to the customer. Due to wide
variations in water quality and conditions under which such media
may operate, there is no warranty, expressed or implied, as to
service life of any such media and/or replaceable filter cartridges.
LivingWaters™ POU Filtrations Systems (This category includes all
Point-Of-Use products such as counter-top and under-counter filter
systems, bath and shower products, refrigerator filters, and RV
filters, etc.) This warranty runs for three years from the date of
the original purchase.
LivingWaters™ POE Filtrations
Systems
(This category includes all
Point-Of-Entry products such as water softeners, problems water
solvers, KDF® backwashing systems, etc.) Conscious Living Systems,
Inc. custom designs each of these systems for each installation from
top-quality components manufactured by industry leaders. Each
component is covered by their original manufacturer’s warranty.
For all control valves, gauges, pressure regulators, valves,
switches, float assemblies, liquid level controls, pumps, meters,
electric or electronic parts, ozonation and/or UV equipment,
aeration equipment, and pressure or storage tanks, the
manufacturer’s respective warranties will apply. Warranty details
for each product are available in our catalog, product database, or
upon request. For warranty issues with these components, Conscious
Living Systems, Inc. will coordinate warranty coverage for its
customers with the manufacturer of the equipment under the terms of
the original manufacturer’s warranty. Please contact Conscious
Living Systems, Inc. for more information regarding these
warranties.
What Is Not Covered:
This warranty does not cover damage
caused by misuse or use other than as intended and described in the
instruction manual, or damage caused by failure to properly clean,
and maintain this product. This warranty does not cover any service
call or labor costs incurred with respect to the removal and
replacement of any defective part or parts. Conscious Living
Systems, Inc., will not be liable for, nor will it pay service call
or labor charges incurred or expended with respect to this warranty.
This warranty does not cover damage to a part or parts of the system
resulting from improper installation. All plumbing and electrical
connections should be made in accordance with all local codes and
the installation instructions provided with the system. The warranty
does not cover damage resulting from use with inadequate or
defective plumbing; inadequate or defective water supply or
pressure; inadequate or defective house wiring; improper voltage,
electrical service, or electrical connections; or violation of
applicable building, plumbing, or electrical codes, laws, ordinances
or regulations. Due to variations in water quality, this warranty
does not apply to the service life of filter media and/or
cartridges. Only defects in materials and workmanship are covered.
This warranty does not cover incidental, consequential, or secondary
damages. Any implied warranties on the product described in this
warranty will not be effective after the expiration of this
warranty. There are no warranties other than those described in this
warranty instrument.
What Conscious Living Systems,
Inc. Will Do For parts covered by this warranty:
Conscious Living Systems, Inc. will
replace at its sole discretion, any part that is found to contain
defects in materials or workmanship. Or, Conscious Living Systems,
Inc. will have the option to either replace this product with a
fully warranted, reconditioned unit, or, at its sole discretion, to
refund the purchase price of the product. For products or parts
covered by original manufacturer’s warranties, Conscious Living
Systems, Inc. will coordinate warranty coverage for its customers
with the manufacturer of the equipment under the terms of the
original manufacturer’s warranty.
How To Obtain Service:
Any defects covered by this warranty
should be promptly reported to Conscious Living Systems, Inc. When
contacting Conscious Living Systems, Inc., please be prepared to
provide us with the following information:
The name of the dealer from whom the product was purchased;
The original owner’s name, address and phone number;
The date of purchase;
The model number of the product;
A brief description of the problem.
Conscious Living Systems, Inc., will provide a Return Authorization
Number and directions for shipping the defective part(s) FREIGHT
PREPAID either to Conscious Living Systems, Inc. or to the original
manufacturer of the equipment. Return defective part along with a
brief explanation of the problem. Upon receiving the defective
part(s), Conscious Living Systems, Inc. or the respective
manufacturer will repair or replace the defective part(s) at its
option and return such repaired or replaced part(s) to the customer.
Conscious Living Systems, Inc. and/or the manufacturer reserves the
right to replace defective parts with either exact duplicates or
their current closest equivalent. If inspection reveals that the
part(s) has failed due to abuse or neglect or is otherwise not
covered for reasons defined herein, Conscious Living Systems, Inc.
will notify the customer of any costs before shipping replacements.
If You Have A Question
Product Manuals, Information, and the
answers to many common questions may be obtained on this website.
www.livingwatersway.com If you can't find what you need here, please
feel free to call our customer service representatives during normal
business hours at: Toll-Free Number: 1-888-524-8627 Alternatively,
you may reach us by E-Mail at the following address: E-Mail:information@livingwatersway.com
Send email to Customer Support Some states do not allow limitations
on how long an implied warranty lasts or the exclusion or limitation
of incidental or consequential damages, so the above limitations and
exclusions may not apply to you. This warranty gives you specific
legal rights and you may also have other rights that vary from state
to state. Back to top
<<< Return to previous
page
